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Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam : EXIN EX0-102
Title : Microsoft Operations Framework,MOFF
1. Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?
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B. Security Administration
C. Security Management
D. System Administration
Answer: B

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jn0-201 juniper networks certified internet associate.m(jncia-m)

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Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam Description
It is well known that ex0-103 exam test is the hot exam of EXIN,Inc certification. TestInside offer you all the Q&A of the ex0-103 real test . It is the examination of the perfect combination and it will help you pass ex0-103 exam at the first time!

Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation
1. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification
1. In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. Capacity Plan
C. Service Level Agreement (SLA)
D. SLA Monitoring Chart (SLAM)
Answer: D

EX0-101 Exam Topics:
* Service Management as a practice (Comprehension)
* Service Lifecycle (Comprehension)
* Key Principles and Models (Comprehension)
* Generic Concepts (Awareness)
* Selected Processes (Awareness)
* Selected Roles (Awareness)
* Selected Functions (Awareness)
* Technology and Architecture (Awareness)
* ITIL Qualification scheme (Awareness)

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Exin certifies professionals for their IT skills and these certifications get credited globally. EXIN,Inc believes the creating and maintaining a certain standard of professionalism and is striving to implement that through its certifications and exams. Exin is promoting the concept of adding qualified and certified personnel to the company profiles in order to achieve a higher standard and has worked hard to come up with examinations and certifications, from which thousands of professionals have already benefitted.

EX0-101 certification exam Description
EX0-101 from Exin is also called ITIL V3 Foundation Certificate Syllabus_v.4.0. This examination was preceded by version 3 and version 4 has just been approved in October of 2008. The examination tests the ITIL concepts, terminologies and structure of a potential candidate and is directed towards those professionals who are already working in set ups that employ ITIL as a major part of their organizational structure. The questions will cover Service management, service lifecycle, service strategy and designs, and other concepts essential to the understanding of ITIL.
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The EXIN,Inc Certified Description The EXIN,Inc Certified Systems Expert – Virtualization Technical Support for AIX and Linux provides technical support for EXIN,Inc Virtualization technologies. The successful candidate can plan a virtualized environment from the beginning stages, through installation and on-going support.

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2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer: A

3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer: A

5. Which information does Financial Management for IT Services extract from the Configuration Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer: A

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